ITIO Quiz Questions and Answers

Quiz Questions for Week 10

1. How long does the new ITIO contract last? Be specific – this is a three-part answer: total number of years, base period and number/duration of option years.

2. When is the “Product and Service Catalog” available to users and how is it accessed?

3. And finally, the toughest question of them all. Based on the original 1960’s TV show, who’s cousin was Cousin Itt?

Quiz Questions and Answers for Week 9

1. If an application is hosted, the contractor provides a Tier 3 facility that includes all but one of the following. Which does not apply?

    The correct answer is C) Starbucks.  See the Applications Hosting Section of the FAQ page.

2. What does GOCO stand for?

    The correct answer is: Government Owned, Contractor Operated.  See the Network Infrastructure and Email Management Section of the FAQ page.

3. Gomez became passionate whenever Morticia spoke in what language?

    The correct answer is: French

Quiz Questions and Answers for Week 8

1.  Desktop and End-User Computing Services are also referred to as what?

    The correct answer is: Seat Management. See the Desktop and End-User Computing Services Section of the FAQ page.

2.  Who oversees the Customer Service Division within ITIO?

    The correct answer is: Steve Bourque.  See the ITIO Organization Section of the FAQ page.

3.  Which member of the Addams family loved model railroading?

    The correct answer is: Gomez Addams.

Quiz Questions and Answers for Week 7

1.  Approximately how many end-users throughout HHS are supported by the ITIO contract?

    Any of the following answers or combination of the following answers was correct: 25,000, 9,000, 7,200, 2,300, 2,100, or 900.  See the Desktop and End-User Computing Services Section of the FAQ page.

2.  When the new contractor upgrades end-users to Microsoft Outlook 2007, how much space will each new standard mailbox contain?

    The correct answer is C) 1Gigabyte.  See the Network Infrastructure and Email Management Section of the FAQ page. 

3. When summoned by a thunderous gong, Lurch the butler would usually respond with what two-word question?

    The correct answer is A) You rang?

Quiz Questions and Answers for Week 6

1. True or false. The telephone number to contact the help desk for support will change.

    The correct answer is: False, all requests will go through the Help Desk using the same 800 number; 866-699-4872.  See the Customer Support Section of the FAQ page.

2. On what date does the contractor assume responsibility for Continuity of Operations/Disaster Recovery?

    The correct answer is: December 15, 2009.  See the Contract Implementation Dates Section of the Contract Overview page.

3. What were the names of the Addams’ children?

    The correct answer is: Pugsly and Wednesday.

Quiz Questions and Answers for Week 5

1. What is an IMAC? (Nothing to do with Apple computers)

    The correct answer is: "An IMAC is an “Install, Move, Add, Change” request for anything related to your desktop or laptop." See the Desktop and End-User Computing Services section of the FAQ page.

2. Who will be responsible for backup and protection of ITIO and customer data?

    The correct answer is: ITIO will be responsible for an enterprise backup solution and protection of end user file and folder data.  See the Network Infrastructure and Email Management section of the FAQ page.

3. What was Gomez’s profession?

    The correct answer is A) Lawyer.

Quiz Questions and Answers for Week 4

1. How many Blackberries will the new contractor manage?

    The correct answer is B) Approximately 2,100. See the Desktop and End-User Computing Services section of the FAQ page.

2. What does COCO stand for?

    The correct answer is "contractor owner, contractor operated." See the Network Infrastructure and Email Management Section of the FAQ page.

3. In the TV theme song for the Addams Family, what three (3) words follow “They’re creepy and they’re kooky”?

    The correct answer is "mysterious and spooky."

Quiz Questions and Answers for Week 3

1. Will software be upgraded from Microsoft Office 2003 to Microsoft Office 2007?

    The correct answer is D) Yes, when the e-mail system is upgraded to MS Office 2007.  See the Desktop and End-User Computing Services section of the FAQ page.

2. What does AOR mean?

    The correct answer is C) Assumption of Responsibility – date when the new contractor is responsible for providing contracted IT support.  See the Transition section of the FAQ page.

3. What was the name of Morticia’s man-eating plant?

    The correct answer is B) Cleopatra.

Quiz Questions and Answers for Week 2

1. How is the new contract structured differently from the current contract?

        The correct answer is: B) Indefinite Delivery, Indefinite Quantity (IDIQ) contract with Task Orders.  See the Contract Type Section of the FAQ page.

2. Who should be contacted if I have a problem with the new contractor or need special help with an IT issue?

        The correct answer is: A) Site Manager.  See the Customer Support Section of the FAQ page.

3. What were the first names (correctly spelled) of Mr. and Mrs. Addams?

        The correct answer is: Gomez and Morticia

Quiz Questions and Answers for Week 1

1. What are the four levels of service under the new ITIO contract?

    The correct answer is: (C) Platinum, Gold, Silver, Bronze.  See Customer Support Section of the FAQ page.

2. Which of the following is NOT an improvement incorporated into the Performance Requirements of the new contract?

    The correct answer is: (D) All automated help desk.  See Improvements Incorporated Into the Performance Requirements of the New IT Contract on the Contract Overview page.

3. What was the name of the Addams family butler?

    The correct answer is: Lurch