ITIO Contract Overview

The Program Support Center (PSC) has completed a competitive multi-year, multi-million dollar IT contract re-compete to serve all of ACF, AHRQ, AoA, SAMHSA, OS, and the regional offices of HRSA.

Contract awards encompass four major areas:

• Desktop and End-User Computing Services, (also referred to as Seat Management) provides IT hardware assets such as desktop computers, laptops, and printers and Blackberries. Awarded to Lockheed Martin and CSC, who will compete for task orders.
• Infrastructure and Email Management, which includes network hardware such as switches and routers, to connect people and data. Awarded to Lockheed Martin and CSC, who will compete for task orders.
• Applications Hosting at a Government Approved facility, operational 24x7. Small business award to Information Innovators Inc.
• Continuity of Operations/Disaster Recovery to ensure preparedness for any natural or manmade disaster, including a pandemic. Small business award to HMS Technologies.

Effective dates:

Implementation begins October 1, 2009 and assumption of responsibility for most areas is effective December 15, 2009.

Improvements Incorporated Into the Performance Requirements of the New IT Contract

• Emphasis on quality customer service for end-users.
• Improved customer communication and outage notification.
• Predictable and reliable cost and performance reporting.
• Robust online ordering tools.
• Improved operating processes and management oversight structure.
• More effective options to encourage and reward contactors based on performance.
• Enhanced process to monitor, manage and control contract execution.

Key Dates in the Acquisition Process

• Research – January through May, 2008.
• Acquisition Strategy Developed – May through July, 2008.
• Customer Requirements Gathered – May through July, 2008.
• Draft Request for Proposal Released – October, 2008.
• Final Request for Proposal Released – January, 2009.
• Source Selection Board Convened to Review Proposals – March through May, 2009.
• Contracts Awarded – September, 2009.

Contract Implementation Dates

• Desktop and End-User Computing Services – new contractor begins implementation October, 2009.
  • Current contract expires December 31, 2009.
  • Assumption of responsibility for new contract begins January 1, 2010.
• ITO Infrastructure Support – new contractor begins implementation October, 2009.
  • Current contract expires December 31, 2009.
  • Assumption of responsibility for new contract begins December 15, 2009.
• HHS E-Mail – new contractor begins implementation October, 2009.
  • Current contract expires March 31, 2010.
  • Assumption of responsibility for new contract begins April 1, 2010.
• Applications Hosting – new contractor begins implementation October, 2009.
  • Current contract expires December 31, 2009.
  • Assumption of responsibility begins December 15, 2009.
• Continuity of Operations/Disaster Recovery – new contractor assumes responsibility on a task order basis beginning December 15, 2009.